Privacy Policy

This privacy policy sets out how Namgrass UK uses and protects any information that you give Namgrass UK when you use our digital platforms. Namgrass UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our digital platforms, then you can be assured that it will only be used in accordance with this privacy statement. Namgrass UK may change this policy from time to time by updating this page.

Please note that our digital platforms may contain links to Namgrass Affiliates digital platforms which are provided for your convenience. We recommend you read their privacy policy for your peace of mind.

The definition of Namgrass Affiliates: Namgrass Approved Partners and Recommended Namgrass Installers, who provide installation services to customers using Namgrass products. Our Stockists are also classed as Namgrass Affiliates.

Have questions about this privacy policy or personal information?

If you have any questions about this privacy policy or about your personal information, please email info@namgrass.co.uk or write to us at the following address: Data Protection Officer, Namgrass UK, Redcliffe, Bashley Road, New Milton, BH25 5RY.

What we collect

All information we collect from you will be recorded, used and kept secure in accordance with the General Data Protection Regulation’s (GDPR) which takes effect in the EU on the 25^th May 2018.

The information we collect includes:

Contact information including email address.
Demographic information such as postcode, preferences and interests.
Details relating to the project in which Namgrass is being used for.
Marketing information to help improve future communications and targeting.
Other information relevant to customer surveys and/or offers.
Details relating to a specific order and its delivery.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To administer and provide products and services you request.
Depending on where your information is collected, it will be passed onto Namgrass Affiliates to help fulfil your query. This will be stated at the point of sharing information with Namgrass.
The definition of Namgrass Affiliates: Namgrass Approved Partners and Recommended Namgrass Installers, who provide installation services to customers using Namgrass products.
Our Stockists are also Namgrass Affiliates, however, no customer information collected via the digital platforms is passed onto them.
We will use the information to communicate with you in the event that any products or services you have requested are unavailable.
for internal record keeping purposes.
to track your activity on our digital platforms.
to personalise and/ tailor any communications that we may send you. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to improve our products, services and user experience.
If you have had Namgrass installed we may contact you regarding any applicable warranty.

Google Analytics

This site uses Google Analytics to track user interactions with the site, allowing us to monitor and improve our website’s functionality, and display relevant advertising for users across ad platforms. In order to do this, anonymised user data is retained for a period of 26 months following a user’s last visit to namgrass.co.uk, after which this data is deleted. This data includes:

How you have reached our website and the internet protocol (IP) address you have used
Your browser type, versions, and your operating system
Your journey through our website, how long you stayed on a page, and other page interaction information.

Facebook Advertising

We may also use Facebook’s ‘Custom Audience’ service from time to time. This service enables Namgrass to display personalised adverts when you visit Facebook’s social media platforms. It works by matching your email address to your unique number that Facebook uses to identify you. We will only include you if you consented to receive marketing from us. If you change your mind at any time you can email us at info@namgrass.co.uk or by updating your privacy settings on Facebook.

Disclosure of your information and data processing

In order to provide our products and services to you we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include:

Payment processing organisations
Delivery organisations
Fraud prevention and screening
Mailing houses
Customer review platforms.

Your right to access and delete your personal data

You have the right to receive a copy of the personal information we have about you.

We will securely keep your information for a reasonable time, however you can request your data to be deleted from our records.

For both requests, you can write to us at the address provided above.

If you have requested for your data to be deleted and you have previously contacted us via our social media pages where comments are public, please delete any comments you wish to remove.

If you have subscribed to receive marketing communications, you can unsubscribe at any time by emailing marketing@namgrass.co.uk or unsubscribing to any emails we send you.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the boxes that you can click to indicate if you want to be contacted for direct marketing purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie Category	Cookie Name	Cookie Description
Google	_utma	A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
	_utmb	A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
	_utmc	A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
	_utmv	Used for reporting in Google Analytics classifying the visitor.
	_utmz	A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
	PREF, NID	This cookie is set by Google Maps when you load a map of our location
AddThis	loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc	Allows users to share content via Social Networking websites and email
WordPress	wp-settings, wp-settings-time-	This is a cookie is to verify if you are logged into the website or not.
	wordpress_, wordpress_logged_in	WordPress cookie for a logged in user.
	comment_author, comment_author_email, comment_author_url	When you enter a comment on this site you will be asked to provide certain information about yourself including your name, email and website address.

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many anti-spyware programs that you can use to prevent this from happening. Learn more about antispyware software here http://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Ad.

Data Protection Complaints Policy

INTRODUCTION

The Data Protection Act 2018 is the main law governing data protection. You have the right to complain directly to us if you consider that we have breached data protection laws because of the way we have handled your personal data (or the personal data of someone you are acting on behalf of). This Policy explains your right to complain and how we will handle your complaint.

ROLES AND RESPONSIBILITIES

Our Data Protection Officer (DPO) is responsible for handling data protection complaints within our organisation. They will work alongside other members of our organisation who have been identified as relevant to the investigation of each complaint.

All staff are responsible for recognising data protection complaints.

Staff who receive or identify a data protection complaint, whether in person, via social media or through any other channels, must inform as soon as possible.

We are committed to handling data protection complaints in line with our legal obligations and in an accessible, fair, transparent and timely manner. We will handle complaints confidentially and only share information where appropriate to investigate and resolve the complaint, as required or authorised by law or otherwise in accordance with our privacy notices.

TYPES OF COMPLAINT

Examples of a data protection complaint include (but are not limited to) the following:

The way we have responded to a subject access request (SAR), or other data rights request (see our separate ‘policy on your rights in relation to your data’ for information on individual data rights)
The security measures we have used to store your information (e.g. where you have been impacted by a data breach); or how we have collected or used your personal information (e.g. where we have stored it, how long we have kept it for, or its accuracy).

This list is not exhaustive. You have the right to complain to us at any time if you consider that there has been an infringement of any of your rights in relation to your personal data. Information on how we handle your personal data is set out in our separate privacy notices available (https://www.namgrass.co.uk/privacy-policy/).

Complaints about other matters that do not relate to data protection, such as customer service issues, will not be treated as a data protection complaint. If you have a complaint that is not about data protection, please visit https://www.namgrass.co.uk/complaints-policy/.

If we are not sure whether you are making a data protection complaint, we will contact you to clarify the nature of your complaint.

Employees who want to raise a grievance should do so under our grievance procedure.

If your complaint relates to whistleblowing, please read our separate whistleblowing procedure.

HOW TO MAKE A DATA PROTECTION COMPLAINT TO US

You can submit a complaint directly to us using any of the following methods:

Email: info@evergreensuk.com
Telephone: 01572 768 208

This is not an exhaustive list. We will take appropriate steps to respond to data protection complaints that we receive from any other channels, including via social media.

We will comply with our duty to make reasonable adjustments to our data protection complaints process for disabled people under the Equality Act 2010. If you feel that you would benefit from any adjustments to our data protection complaints process, you should raise this with us when making your complaint.

COMPLAINTS MADE ON SOCIAL MEDIA

Although data protection complaints may be made on social media, we would advise that a complaint may be dealt with more efficiently and effectively if it is made using one of the methods set out above.

Where we identify a data protection complaint about our organisation on social media, we will take appropriate steps to respond to the complaint in line with this Policy. However, as responding on social media is not usually a secure way of providing information, we will ask the individual making the complaint for an alternative contact method that we can use to respond to their complaint.

COMPLAINTS FROM CHILDREN

We will respond to data protection complaints from children in plain, clear language they can understand at all stages of the complaints process. We will comply with our obligations to assess the competence of the child to understand and exercise their rights. 

RESPONDING TO YOUR COMPLAINT

When we receive a data protection complaint, we will acknowledge receipt no later than 30 days from receiving it.

If we have any doubts about your identity, we may need to ask you for proof of ID before we respond to your complaint.

Complaints made on your behalf by a third party must be accompanied by evidence that the third party is authorised to act on your behalf. If this is not provided, we will contact the third party to ask that such evidence is provided before we respond to your complaint. If we are unsure whether a letter of authority is valid, we will contact you about this before we respond to your complaint.

We will take appropriate steps to respond to your complaint without undue delay, including making enquiries into the complaint and keeping you informed about the progress of our investigation and timescales for the next update or outcome.

We may need to contact you to request further information to assist with our investigation. It may take us longer to investigate and resolve complaints which are complex, serious or which relate to multiple data protection issues.

Following our investigation, we will inform you of the outcome of your complaint without undue delay, explaining our findings, whether the complaint is upheld (in whole or in part), any action taken or proposed, and, where no action is taken, the reasons for that decision.

COMPLAINTS ABOUT DATA PROCESSORS

Where we receive a complaint that relates to the processing of personal information by our service providers, we will ask them to provide us with information relevant to the complaint without undue delay and in line with our contractual terms with the service provider.

TRAINING

We will provide training for all staff on recognising a data protection complaint and what to do if they receive one, including where to direct a complaint within our organisation.

RECORD KEEPING

We will keep a record of:

The date we receive the data protection complaint
Our acknowledgement
Any relevant conversations and documents
The outcome of the complaint; and any actions we take because of our investigation.

We will use these records to demonstrate compliance, for audit and monitoring purposes, training, to support consistent handling and to identify recurring issues, trends or areas for organisational improvements or remediation.

We will not retain personal data relating to complaints for longer than is necessary. More information on our retention periods is set out in our privacy notices available (https://www.lazylawn.co.uk/privacy-policy/).

COMPLAINTS TO THE INFORMATION COMMISSIONER’S OFFICE (ICO)

You have the right to make a data protection complaint at any time to the Information Commissioner’s Office (ICO).

The ICO’s contact details are as follows:

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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